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Customer Service Specialist
Position: Customer Service Specialist
Employer: Convoy Supply
Wage: $24.00 - $27.00 Hourly
City: Courtenay
State/Province: BC
Valid Until: Nov 14, 2024
Convoy Supply

Customer Service Specialist

If you know anything about the construction business, then you know that getting the right products to the right site, on-time and safely, are the benchmarks of success. It is both challenging AND rewarding work. We are a team, and we want folks with great people skills on our team, because in the end – people make all the difference.

We are looking for self-sufficient, motivated Customer Service Specialist for our Courtney location on Moray Avenue who want to help us expand our fast-growing business.

 

Responsibilities

  • Process customer transactions such as orders, quotes, and returns
  • Coordinate delivery and/or pick up of customer orders with the operations team
  • Educate customers on different products and their applications
  • Generate, place, and confirm purchase orders with suppliers
  • Receive payment for merchandise or services sold and log sales into the computer; responsible for payments received and adhering all administrative and accounting related procedures
  • Participate in the physical inventory of warehouse materials

 

Requirements

  • Experience assisting customers with product procurement - preferably in the building supply and/or construction industry
  • Problem solving skills with a natural ability to respond quickly and accurately to inquiries, handle a fast-paced environment, and keep a sense of humor
  • Excellent communication skills (both written and oral)
  • Excellent decision making and ability to take initiative
  • Well organized, strong attention to detail
  • Must be a respectful team player

 

The Offer

  • Competitive salary
  • Flexible benefit options
  • Paid sick time
  • Short and long term disability coverage
  • Employee referral bonus program
  • Paid training/tuition reimbursement
  • Overtime available in peak periods
  • Internal promotions

 

Company Overview

Founded in 1972, our company is a leading wholesale distributor of construction materials with over 40 locations across North America. We pride ourselves on being the most responsive, problem-solving and fun place for our customers to conduct business.